Privacy Policy

When you place an order or contact us, we collect the following. Ordering doesn’t require creating an account — your details are only used to fulfil that order and let you track it:

• Name, WhatsApp number, and delivery address (including city and province) — to fulfil and communicate about your order.
• Order history tied to the unique tracking link generated for each order — there is no customer account or login.
• Device and browsing data (IP address, browser type, pages visited) — collected automatically via cookies and the Meta Pixel to improve site performance and ad relevance.

We only use your data for purposes that directly benefit your experience with us:

• Processing and delivering your coffee orders.
• Sending order confirmations, shipping updates, and delivery notifications over WhatsApp and email.
• Responding to your enquiries and customer support requests.
• Improving our website, product range, and overall service.
• Complying with legal obligations such as tax record-keeping.

Our website uses cookies — small text files stored on your device — to keep your cart active between visits, remember your preferences, and understand how visitors use our site so we can improve it.

We also use the Meta (Facebook/Instagram) Pixel to measure how people arriving from our ads use the site, and to show our ads to people more likely to be interested in Bloom Coffee. You can manage ad personalisation in your Facebook/Instagram account settings, and manage or disable cookies in your browser settings at any time — disabling cookies may affect your shopping experience (e.g. your cart may not be saved between sessions).

• Essential cookies — required for the site and cart to function.
• Analytics & advertising cookies — the Meta Pixel, used to measure ad performance (anonymised/aggregated where possible).

We do not sell, rent, or trade your personal information. We share data only with partners who help us operate our business:

• Our courier partner (Leopards Courier Service) — your name, phone number, and delivery address, to ship your order.
• Meta (Facebook/Instagram) — limited, pixel-based browsing data, to run and measure our advertising.
• Email/SMS providers — to send order confirmations and shipping updates.

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

All orders are currently Cash on Delivery — you pay our courier in cash when your order arrives, so we never collect or store your card or bank details on this website. Our website is served over HTTPS (SSL-encrypted) end to end.

If we add online payment methods in future, that processing will be handled by a licensed, PCI-DSS compliant payment provider — we will never store full card numbers on our own servers.

We keep your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for 7 years for accounting and tax purposes.

You have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your data ("right to be forgotten"), subject to our legal record-keeping obligations.
• Object to or restrict certain types of processing.

To exercise any of these rights, contact us at info@bloomcof.com. We will respond as soon as we can.

We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

Get in touch with us

If you have any questions about this policy or how we handle your data, we're happy to help.